Privacy Policy

KAREN KYOTO HIGASHIYAMA ("the Company") acknowledges the importance of personal information of third parties, including guests, and shall make every effort to protect such personal information while complying with laws concerning the protection of personal information.
All personal information (telephone number, address, name, email address, etc.) submitted via our website, or acquired by the Company shall be limited within necessary boundaries to the attainment of the purpose of use. Please take a look at our "Privacy Policy" for more information and details.

1. Scope of Application

  • The Policy shall be applied when you use KAREN KYOTO HIGASHIYAMA 's products and services.

2. Purpose of Use of Personal Information

  • We will collect and use your personal information for the following purposes:
    Provide various services such as reservation of accommodation and restaurant
    Safety and Security
    Confirm your accommodation booking (include online booking)
    Communicate special products, services, event and campaign, and manage information of those participated
    Conduct questionnaire survey related to our products and services
    Contribute to development of new products and services
    All work related to fulfill our main business (provision of products and services)
    Products and services provided by our related departments
    Communicate various information on our special events and campaigns
    Respond to inquiries & requests under special circumstances

3. Collection of Personal Information

  • In case of collecting your personal information, purpose of its use will be clearly defined and collected to the extent necessary to fulfil the objective only when your consent is given.

4. Securement of Safety, Accuracy and Relevance of Information

  • We endeavour to strictly control and monitor on your personal information, and place rigid protection to prevent occurrence of illegal access into the database, leakage, modification, loss and destruction of data.
    Also, take appropriate measures to keep your personal information accurate and up to date, and seek ongoing improvement to ensure handling of personal information is carried out under fair administration continuously.

5. Control on Information Provided to Subcontractor

  • Due to the nature of our products and services, in some circumstances, there may be cases where we disclose your personal information to our trusted contractors and service providers, but within limits of usage deemed justifiable. We will require these organization to undertake strict management of personal information and ensure that the information is not used for any purposes beyond the scope of our contract with them.

6. Supply of Information to Third Party

  • Except for cases concerning legal requirements, we will not provide or disclose your personal information to any third parties without your consent. Also, we will notify you in case where we receive request to pass on a message or good addressed to you specifically from third parties.



TEL:+81 75-756-3344